Returns Policy

• You have a right to cancel your order before despatch or within 14 days after the date of delivery by sending written notice of cancellation to Euro Plumbing Limited, 423 Alexandra Avenue, Harrow, England, HA2 9SE or emailing us at info@europlumbing.co.uk quoting your order reference number. We will refund you the cost of the unwanted item within 30 days. Once you receive the cancelled order please return the item back to us within seven days of receiving the parcel.
• Right of cancellation does not apply where Goods are specifically made to your specification or personalised at your request or to traders.
• After 14 days from the day after the Goods have been received, you will not be able to cancel the Contract.
• All goods, wherever possible, must be returned unused and in their original packaging. We cannot refund goods that have been damaged whilst in your possession.
• We are not responsible for any return costs for unwanted items, you will need to arrange for the shipping yourself and ensure their safe return.
• In the event that upon delivery You discover damaged Goods, Goods that appear to have been tampered with, shortages or an incorrect delivery, You may return such Goods to Us on the vehicle in which they were delivered or at the store/depot if collected. The annotations or alterations should be noted in the driver’s note (and agreed with Our driver), a copy of which should be retained by You. Upon receipt and checking of returns, we will issue appropriate credit note or refund. Damaged Goods must be returned in their original, unmarked packaging. All boxes, packaging, cages, tanks, pallets must be checked at time of delivery. Damaged Goods and/or short dated Goods or excesses more must be returned with Our driver, if not returned, the excess of Goods will be charged and you must pay Us for such excess. We will not give any credit or refunds for any of those excess Goods.
• In the event of non-arrival of the Goods or if You learn that they have been lost or destroyed in transit, notice from You of this must be received by Us as set out the relevant clauses here, such notice to be given at the latest the working day after delivery was due.
• In the event that subsequent to the above You discover any further damaged Goods, Goods that appear to have been tampered with, shortages or an incorrect delivery, You must notify Us by phone within one working day of the delivery, setting out full details of damage, apparent tampering, short or incorrect delivery, by way of product description and code. Credit or Refund will only be considered by Us where these terms are complied with in full. If notification is not received within 1 working day of the delivery then the Goods shall be deemed to have been properly delivered and accepted. Time and manner of the notification are of the essence.
• We reserve the right to refuse a Refund or Credit Note in respect of any returned Product that has been tampered with or opened or that is custom made or ordered by us specifically at your request.
• If You fail to take delivery of the Goods on the date and time or then except where such failure or delay is caused by a Force Majeure Event or Our failure to comply with Our obligations under the Contract, We may;
  • Store the Goods until actual delivery and charge You for the reasonable costs (including insurance) of storage; and/or
  • Sell or otherwise dispose of part or all of the Goods and charge You for any shortfall below the price of the Goods plus the amount of all reasonable storage and selling costs
• Our inability through shortage of stocks or for any other reason to execute delivery wholly or in part. We reserve the right to make reasonable alterations to products and/or packaging as circumstances may demand. We will not be liable for costs, damages, losses or expenses of any nature resulting from part delivery, suspension of delivery, reduction or cancellation of orders.